FAQ
Straight answers to what owners ask us.
Timelines, contracts, who owns what and how fast things move. If yours isn't here, ask us on the call.
“Exceptional team here at Diakon Media! Tristen and Jack have made creating my website easy, and seamless.”
“Tristen was seriously so helpful and patient with me throughout the whole process. He was always great about communicating, answering my million questions, and making sure everything was exactly how we wanted it.”
014 questions
Websites
How long does a website build take?
Two weeks from signed contract to live site. We lock the scope before we start, so the date holds as long as we get your logo, photos and logins on time. Need it sooner? Ask on the call.
Do you build websites from scratch or use templates?
We hand-code every site. No WordPress, no page builders, no themes. That is why they load fast, and fast pages do better on Google.
What happens after my site goes live?
We host it and keep it maintained, so it stays fast and secure. You get a login to change your own text and photos, or email us the change and we'll make it. If you're running SEO or ads with us, you get a report every month and we keep adjusting based on what the numbers show.
What is the Website Grant?
One free website or Shopify store build a month for an independently owned US business, picked by Jack and Tristen from the applications, never a drawing. Applying is free and takes about four minutes, no call or purchase required, and every other applicant gets $300 off a build for seven days. The details and the official rules are on the Website Grant page. See the Website Grant
023 questions
SEO and Local SEO
How does SEO work, and how long does it take?
Anyone promising page one in 30 days is guessing. We fix the technical side first: site structure, speed, schema and a keyword plan built from what your customers actually type into Google. Rankings build on that over months, not days.
Why does SEO have a 3-month initial term?
Month one is groundwork. In month two Google crawls and weighs the changes. By month three there's real ranking data to judge us on. That's why the first term is three months. After that it's month to month.
What's the difference between SEO and Local SEO?
SEO is about ranking when people search for what you do. Local SEO is about the map pack and searches with a place in them, like "plumber near me" or "auto glass Carlsbad." Most local businesses need both: SEO as the foundation, Local SEO for the searches that turn into calls. We'll tell you the right mix for your market on the call.
044 questions
Working with us
Do I have to sign a long-term contract?
No. Web, ads, social and CRM are month to month with 30 days' notice. SEO and Local SEO start with a 3-month term, then go month to month. Your domain, accounts and data are in your name either way.
Do I own my accounts and assets?
Yes. Your domain, Google profile, accounts and data are in your name from day one. The site's code and design are yours once the build is paid for. If we ever part ways, you keep all of it.
Who will I be working with?
The three of us who run Diakon. No account managers, no offshore team. The person on your kickoff call is the person doing the work, and we're all in the US.
How is Diakon different from a big agency or a freelancer?
A big agency puts you in a queue and runs your work through people you never meet. A freelancer goes quiet when they get busy. We're three people who do the work ourselves, and you talk straight to whoever's doing it.
Free 30-minute call
Still have a question? Ask us.
Bring your site and your questions. You'll get straight answers from the people who'd do the work.
No prep needed.