Terms & Conditions

01Agreement to Terms

These Terms and Conditions constitute a legally binding agreement between you and Diakon Media LLC ("Diakon Media," "we," "us," or "our"). By engaging our services, accessing our website at diakonmedia.co, submitting one of our forms or applications, opting in to our text messages, or entering into any service agreement with us, you agree to be bound by these Terms. If you do not agree, do not use our services.

02Services

Diakon Media provides web design and development, search engine optimization (SEO), local SEO, Google Ads management, Meta ads management, social media management, and custom CRM builds, along with website hosting and website maintenance. The specific scope of services for each engagement is defined in a written proposal or service agreement provided to the client prior to the start of work.

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice. We also reserve the right to refuse service to any party at our sole discretion.

03Payment Terms

Project-based work (web design and development) is invoiced per the payment schedule outlined in the signed project agreement. Recurring services (hosting, maintenance, SEO, ads management, social media management) are billed monthly in advance unless otherwise agreed in writing.

Invoices are due upon receipt unless a payment date is explicitly stated in the project agreement. Overdue balances accrue interest at 1.5% per month. We reserve the right to pause or suspend services on accounts with outstanding balances exceeding 30 days.

All fees are stated in US Dollars. Refunds are not provided for completed work or for monthly services already rendered.

04Intellectual Property & Ownership

Upon receipt of final payment for a web design or development project, the client owns the final deliverables: the website code, design assets created specifically for the project, and all content supplied by the client.

Diakon Media retains ownership of any proprietary tools, frameworks, libraries, or internal processes used in the delivery of services. Third-party assets (stock images, fonts, plugins, software) are subject to their respective licenses.

Diakon Media may display completed work in its portfolio and marketing materials unless the client requests otherwise in writing prior to project completion.

05Client Responsibilities

Clients are responsible for providing accurate and complete information required to deliver the agreed services, including but not limited to: brand assets, copy, login credentials, access to advertising accounts, and timely feedback on deliverables.

Delays caused by the client's failure to provide required materials or feedback in a timely manner may result in project timeline adjustments and are not the responsibility of Diakon Media. Additional work requested beyond the agreed scope will be quoted and billed separately.

06Cancellation

Recurring services may be cancelled with 30 days written notice. Notice must be sent to hello@diakonmedia.co. The client remains responsible for any fees accrued through the end of the final billing period.

Project-based work may be cancelled by either party with written notice. The client is responsible for payment for all work completed through the date of cancellation. Non-refundable deposits, as stated in project agreements, are retained in all cases.

07Limitation of Liability

Diakon Media's liability for any claim arising out of or related to these Terms or our services is limited to the total fees paid by the client in the 3 months immediately preceding the claim.

In no event shall Diakon Media be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, or loss of data, even if we have been advised of the possibility of such damages.

08No Guarantee of Results

SEO, advertising, and marketing services involve variables outside our control, including search engine algorithm changes, market conditions, and competitor activity. We make no guarantee of specific rankings, traffic levels, lead volumes, or revenue outcomes. We commit to applying professional skill, current best practices, and diligent effort to every engagement.

09Confidentiality

Both parties agree to treat as confidential any proprietary or sensitive information disclosed during the course of the engagement. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

10Text Messaging (SMS) Terms

The program. Diakon Media LLC sends text messages to people who opt in by ticking an unchecked box on one of our forms, such as the Website Grant application. By ticking a box, you agree to receive recurring text messages from Diakon Media at the mobile number you provided. There are two kinds, each with its own checkbox:

• Application and service messages: your application status, including finalist and selection notices; call scheduling, confirmations and reminders; and replies and follow-ups about services you asked about.
• Marketing messages (only if you separately opted in to marketing): offers, discounts, promotion deadlines and announcements of future Website Grant rounds.

Consent is optional. Agreeing to texts is not a condition of any purchase, and you can apply for any promotion or book a call without it.

Frequency. Message frequency varies. Application and service messages: up to 6 per month. Marketing messages: up to 4 per month.

Cost. Message and data rates may apply. Check your mobile plan for details.

Opting out. Reply STOP to any message to stop all texts. You can also reply UNSUBSCRIBE, CANCEL, END or QUIT. We will send one text confirming you have opted out and nothing after that. To opt back in, reply START.

Help. Reply HELP to any message, email hello@diakonmedia.co, or call (760) 613-8218.

Delivery. Carriers are not liable for delayed or undelivered messages.

Your number. You confirm you are the account holder of the mobile number you provide, or have the account holder's permission to use it. If you change or give up that number, reply STOP from it or tell us so we stop texting it.

Privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not share, sell, or provide your mobile phone number or text messaging consent to anyone for those purposes. Our Privacy Policy explains how we handle your information.

11Email

When you apply, book a call or ask about our services, you agree that we may email you about that request, including, for applicants, the result of your application and any offer that comes with it. We send other marketing emails only to people who opted in, and we may email businesses we find in public listings about services that could help them. Every marketing email includes an unsubscribe link, and we honor unsubscribe requests within 10 business days.

12Promotions and the Website Grant

From time to time we run promotions, such as the Website Grant, a website build awarded to an applicant chosen by judged application. Each promotion runs under its own official rules, published with the promotion (for the Website Grant, at diakonmedia.co/website-grant/rules), which set who can apply, how applications are judged, what the prize covers and any conditions. If those rules conflict with these Terms, the official rules control for that promotion.

Applying for a promotion does not sign you up for texts. Texts start only if you tick a text message box on the application, as described in section 10. Facebook and Instagram do not sponsor, endorse or administer our promotions.

13Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict of law provisions. Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

14Changes to Terms

We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised Terms. Material changes will be communicated via email to active clients.

15Contact

Questions about these Terms should be directed to hello@diakonmedia.co or by calling (760) 613-8218.